Shipping policy

This Shipping Policy applies to all orders placed within the United Kingdom. It is designed to ensure customers are fully informed of the company’s shipping procedures and guidelines. By placing an order with this store, customers agree to the terms outlined below.

Delivery Costs
• Standard Delivery (1–3 Working Days) – £4.99
• Express Delivery – Next Day Guaranteed (Before 11:00 AM) – £10.00

Order Dispatch
Orders are dispatched within 24 hours, Monday to Friday.
Orders placed before 11:00 AM qualify for same-day dispatch.

Change of Address
The delivery address cannot be changed once the order is in transit.
Customers who need to update their delivery details must contact the company within 24 hours of placing the order.
• Email: team@sillyme.uk

Tracking
Once an order has been shipped, a tracking number will be provided.
Customers can track their shipment by:
• Using the “Track Your Order” button on the website
• Accessing the tracking link included in the shipping confirmation email

Parcels Damaged in Transit
If a package arrives damaged, customers are advised to refuse the delivery where possible and inform customer service immediately.
If the parcel was delivered while the customer was absent, they should contact customer service for further assistance.

Contact Information
Opening Times: Monday – Friday, 9:00 AM to 5:00 PM (GMT)
Email us: team@sillyme.uk